The indian oil gas booking system is currently experiencing a crisis as Indane’s LPG refill booking system has crashed nationwide. This disruption is a direct result of a surge in customer calls, with the volume of calls to the company’s IVRS and missed call booking numbers increasing to 8-10 times the usual levels.

Causes of the Crisis

The crisis began when LPG gas booking volumes skyrocketed to 10 times the daily average due to recent government policy changes. In response to the increased demand, the government raised the minimum waiting period for booking a domestic LPG cylinder refill from 21 days to 25 days. This adjustment has further exacerbated the situation, leading to longer wait times for customers.

Currently, the supply of domestic cylinders has reduced by 50%, while demand has surged by 50%. This imbalance has left many customers frustrated and anxious, as they face significant delays in receiving their LPG refills.

Price Increases and Supply Chain Issues

In addition to the booking challenges, the price of a standard 14.2kg LPG gas cylinder in Delhi has risen to ₹913, reflecting an increase of ₹60. This price hike is compounded by the fact that 60% of India’s LPG needs are met through imports, which are currently delayed due to geopolitical tensions.

As a result of these developments, consumers are experiencing longer wait times for their LPG cylinder bookings, with many reporting that the IVR system has been malfunctioning, repeating its messages without providing assistance.

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